Delivery & Returns
Shipping or delivery: within a 10-mile radius of an order is £5.99. *Others are negotiated separately, email us email@example.com
・Dispatch is processed within 1-5 business days after the receipt of the order.
・Orders are prepared for shipment on Monday-Thursday to prevent delays at the depot on weekends.
・In the period from December 1 to January 1 of the year, online orders are not accepted, as to prevent delays during the peak period.
・We reserve the right not to send plants of inadequate quality if it does not meet our high standards, in which case we notify the buyer about this and make a refund or a substitute according to the cost of this product.
・Plants that are on a discount are not subject to replacement or refund.
・We do not accept refusals after the dispatch note has been sent.
Click & Collect : all items are picked up at the store’s physical address and only during business hours or at the specified pick-up time.
・If the item has not been collected within 5 days, we reserve the right to cancel the order.
We are not responsible for the plant after a week, month or year after your purchase. You bought a live plant and that is a responsibility. But we are always happy to help with our advice and knowledge about plants.
Definitions and interpretation
Collectively all information that you submit to The Horticulture (Derby) Ltd. trading as www.thehorticulture.co.uk a web shop via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
The Horticulture (Derby) Ltd. trading as www.thehorticulture.co.uk a web shop, or us The Horticulture (Derby) Ltd. trading as www.thehorticulture.co.uk a web shop of Unit 4 The Piazza, Mercia Marina, Willington DE656DW. UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
Any third party that accesses the Website and is not either (i) employed by The Horticulture (Derby) Ltd. trading as www.thehorticulture.co.uk a web shop and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Horticulture (Derby) Ltd. trading as www.thehorticulture.co.uk a web shop and accessing the Website in connection with the provision of such services; and
the website that you are currently using, www.thehorticulture.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
We may collect the following Data, which includes personal Data, from you:
Contact Information such as email addresses and telephone numbers, billing & shipping address;